Deliveries & Returns
DELIVERY & RETURNS
We strive to get your order to you as soon as possible. In-stock items are usually processed and shipped within 4-7 business days. This includes the time spent on product processing and packaging.
Custom orders require a slightly longer process due to the customization work required: the processing time will be agreed with the customer and validated via their payment (deposit of 100% of the order amount).
Shipments are made exclusively by registered parcel with signature and presentation of your identity document for collection. The service includes a receipt acknowledgment. It is therefore impossible to collect your order other than on the basis of a presentation of your identity document to the postal agent or his representative. De facto, we will ask you for your postal details with your name + first name so that everything goes perfectly.
Once the order is sent with registered shipping, it will take approximately 3 to 5 business weeks for the order to arrive after the deposit made with the service provider that makes the shipment from Senegal. During the process, you will receive your tracking number by email or WhatsApp to track the order online: you must follow up with your tracking number and contact your postal office to arrange the collection of your order in case the notice of passage is slow to reach your hands. Actual delivery times may vary depending on the shipping method you choose, your delivery address and your local postal service. Do not hesitate to get back to us, if we can help you, we will do so with pleasure but you must take into consideration that once your package is outside Senegal, your post office must do the necessary.
In case of loss or disappearance of the package, you must take the necessary action with your postal agency. If you are unable to collect your package in time and it is returned to us, you will have to wait for it to reach us and pay the shipping costs again.
Don't have a postal address? Go privately on our WhatsApp and we will find a solution together.
The Abarings that we offer to customers are 100% handmade, which simply means that despite our high level of finishing, you may change your mind for one reason or another. In the event of a return request, there are several scenarios:
1) The product received does not meet our standards upon receipt: broken or damaged jewelry, unfixed mineral, etc. Return the package to us at our expense. Once your order has been received and in our offices, if it turns out that the Abarings did not meet our standards, we will return your order to you at our expense. It should be noted that our standards are very high when creating Abarings, we can therefore easily dissociate a design problem from damage due to abnormal use.
2) The product received is in accordance with our standards upon receipt but you have changed your mind and want either a refund or an exchange. Return the package to us at your expense. Once your order is received in our offices, we will proceed:
either to a standard refund (various refund costs will be your responsibility) and if there was a free shipment due to the amount of your order, this must be refunded in full.
or to an exchange of items of identical, higher or lower values. In the event that the amount is higher or lower, you will have to pay the difference upwards or we will partially refund your order. The shipping costs will be at your expense and added to the final invoice.
3) You demand a refund after receiving your Abarings without justification (which is your right): return the package to us at your expense but if the jewelry received in our premises does not comply with our standards because it is broken or damaged, nor with normal use: you will not be entitled to any refund and we will return your Abarings to you at your expense.
Please note that we are a company based in Senegal, so our commercial policy is not impacted by the European right of withdrawal. However, we offer a right of withdrawal of 3 days after receipt of your Abarings.
Personalized items are not refundable because they cannot be sold afterwards. We will provide you with all this information by messages or emails when you decide to place a personalized order. In case of change of mind, the deposit will also not be refunded because we would have spent time and resources in order to satisfy you.